F.A.Q
01
Who is Grafeeky.com?
It is an Egyptian website that serves all graphic designers and other business owners.
02
Does the wallet balance have an expiry date?
No, the balance exists until it is consumed at the time you want.
03
How to download files from the site?
- Create New Account
- Recharge your wallet
- Download Files
04
What should I do if the file is not downloaded?
If it still does not download after trying several times, you can contact us on WhatsApp or Facebook messages.
05
Are the downloaded files original?
Yes, all files downloaded from our website original copies found on the service providers’ websites
06
Can I re-download a file I downloaded?
Yes, you will not be charged if you download the file again.
07
What is the difference between monthly packages and wallet balance?
Wallet balance does not have an expiration date, while monthly packages have a specific expiration date
08
Can I download photos, videos, and vector files?
بالتأكيد تقدر تحمل كافة الملفات المدعومة, فقط تأكد انه يوجد في محفظتك رصيد وليس هناك مشكله
09
ما هي طرق الدفع المتاحة؟
Of course, you can download all the supported files, just make sure that there is a balance in your wallet and there is no problem